Pune: Say ‘Hi’ to ‘Traffic Buddy’ – Pimpri Chinchwad Police’s WhatsApp Solution for Traffic Complaints
Pimpri Chinchwad, July 13, 2025 – The Pimpri Chinchwad Police has shared an update on its innovative ‘Traffic Buddy’ WhatsApp-based complaint registration system, a key component of their digital-first traffic management initiative. The chatbot, accessible at 87886 49885, has proven highly effective in addressing traffic-related grievances, with 447 complaints resolved out of 531 messages received so far.
Key Highlights of ‘Traffic Buddy’ Performance
- Total Messages Received: 531
- Rejected Complaints: 82 (Common reasons: mismatched image-location, poor-quality images)
- Successfully Resolved: 447 (Violators penalized, congestion eased, obstructions cleared)
- Under Process: 02
How It Works
The system requires no app download—citizens simply need to send a “Hi” or “Hello” to the chatbot to initiate the process. Each complaint is acknowledged, forwarded to the concerned authorities, and complainants receive regular updates on their reports.
Police Appeal for Greater Public Engagement
The Pimpri Chinchwad Police have urged residents to utilize ‘Traffic Buddy’ more extensively to help improve traffic management and ensure smoother commutes. The initiative reflects the department’s commitment to transparency, efficiency, and public collaboration in addressing civic issues.
