Mumbai Launches Toll-Free Helpline 1800-220-110 to Address Passenger Complaints Against Taxis, Autos, and Ride-Hailing Services
Mumbai, July 18, 2025: In a welcome move to tackle passenger grievances against taxi, auto-rickshaw, and ride-hailing services like Ola and Uber, the Mumbai Metropolitan Region Development Authority (MMRDA) has introduced a toll-free helpline number—1800-220-110. The announcement was made by Transport Minister Pratap Sarnaik during a session in the state legislative assembly on Thursday.
Key Issues Addressed by the Helpline
The newly launched helpline aims to resolve multiple complaints faced by commuters in Mumbai, including:
- Refusal of rides by auto-rickshaw, taxi, and app-based cab drivers.
- Rude behavior towards passengers.
- Overloading of vehicles beyond permitted capacity.
- Driving without displaying mandatory badges (permits).
- Overcharging beyond the approved fare rates.
The initiative seeks to enforce stricter action against undisciplined drivers while ensuring a smoother and more reliable commuting experience for Mumbai’s residents.
How to Lodge a Complaint?
Mumbai’s Transport Minister urged citizens to report any issues related to taxis, autos, Ola, Uber, or similar passenger vehicles by calling the 24×7 toll-free number 1800-220-110. The helpline is expected to streamline grievance redressal and strengthen accountability among transport service providers.
Government’s Commitment to Passenger Rights
Minister Sarnaik emphasized that the government is taking a zero-tolerance approach towards misconduct by drivers. The helpline will allow authorities to track complaints and take swift action against violators, ensuring better compliance with transport regulations.
Why This Matters?
Mumbai, being one of India’s busiest metropolitan cities, relies heavily on public and private transport. However, issues like fare refusal, overcharging, and unprofessional behavior have long plagued commuters. The new toll-free number is expected to empower passengers while improving service standards across the transport sector.
Call to Action
Mumbai’s residents are encouraged to utilize this facility and report any violations promptly. The government assures that all complaints will be addressed efficiently, reinforcing safer and more dependable travel for daily commuters.
