BIAL Partners with KPMG to Launch Pioneering Generative AI Platform for Smarter Airport Operations
Bengaluru, May 20, 2025 — Bangalore International Airport Limited (BIAL), the operator of Kempegowda International Airport Bengaluru (BLR Airport), has partnered with KPMG in India to develop a cutting-edge Generative AI (GenAI) platform aimed at revolutionising airport operations. This ambitious initiative is set to enhance operational efficiency, drive intelligent decision-making, and significantly improve the passenger experience at one of India’s busiest airports.
The partnership marks a milestone in the aviation industry, as BIAL and KPMG India join forces to harness the immense capabilities of Generative AI. This next-generation platform will enable real-time decision-making, predictive analytics, and adaptive intelligence—empowering BLR Airport to become a global benchmark for smart airport operations.
“At BIAL, we are committed to driving innovation at every level, and our association with KPMG in India is a significant step in unlocking the immense potential of GenAI at Kempegowda International Airport,” said George Fanthome, Chief Digital and Information Officer at BIAL. “With a platform centred in data privacy, responsible AI, and scalability, BIAL is set to take a leadership position in the aviation industry with a ‘Future Ready’ airport.”
The GenAI-powered platform is being built to integrate seamlessly within BIAL’s operational ecosystem. By analysing vast datasets in real-time, the system will surface actionable insights, automate routine processes, and provide AI-driven support across various airport functions. Its ability to recognise patterns and forecast operational trends will help the airport proactively mitigate disruptions, ensuring smoother and more resilient operations.
From data-led efficiency to passenger-centric experiences, the platform aims to unlock new levels of excellence. Key features include:
- Real-time decision intelligence
- Predictive analytics for operational forecasting
- Automation of routine workflows
- Enhanced cybersecurity and data privacy protocols
- Scalability across diverse airport domains
“This project firmly positions BIAL as an industry leader,” said Girish Nair, Partner and Head of Aviation, KPMG in India. “Generative AI holds transformative potential to redefine airport operations and elevate passenger experiences worldwide. We are proud to bring our expertise to this groundbreaking collaboration.”
Built with a focus on responsible AI principles, cybersecurity, and scalability, the platform aligns with BIAL’s long-standing reputation for innovation and sustainability. The integration of GenAI also strengthens BIAL’s goal of establishing a smart, secure, and sustainable airport environment.
With this visionary partnership, BIAL and KPMG in India are pioneering a future-ready aviation model—setting new standards in efficiency, intelligence, and customer experience for airports globally.
